Computer Network Support Specialists

A few months ago I started a remote job with a company based abroad, and I was a little worried about how I'd receive my salary. But after the first month, the company told me they'd send my salary through one of the institutions specialized in international money transfer services. They really did send the money, and I went to one of that institution's branches in my country and picked up my transfer right away. What amazed me at the time was that the whole thing took only a few minutes — I was able to pick up my money in my own city moments after it was sent from abroad. I didn't understand how the staff at that money transfer company's branches could communicate with each other so quickly, as if they were all sitting in the same room rather than scattered across dozens of countries. But let me explain how that actually happens. All the computers in that company's different branches are connected to each other through an extremely powerful communications network, and the moment any transaction takes place on any computer in any of its branches, it shows up on every computer in every branch of the company, anywhere in the world. This is the case for every company and institution, small or large — there isn't a single one that doesn't need all of its computers connected to each other, because that's essential for employees to communicate with one another and for transactions to be completed, recorded, and reviewed. That's why any glitch or failure in the networks linking a company's computers can bring its entire operations to a halt. Every institution in the world understands how important the computer networks it relies on for its various operations are, which is why they hire specialists known as "computer network support technicians" to be responsible for maintaining and repairing the components that make up computer networks. These networks are essentially made up of a set of equipment, software, and systems, and they can develop faults at any time — so these experts need to be on hand when such faults occur, to fix them as quickly as possible.

Meet the Writer: Waleed Abo Omiraa

Annual Salary
$73,340/ year
Median wage · BLS🇺🇸 USA

What You'll Actually Do

The core tasks and responsibilities that fill a typical day.

  • Analyze network data to determine network usage, disk space availability, or server function.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure security settings or access permissions for groups or individuals.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Document network support activities.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Install and configure wireless networking equipment.
  • Install network software, including security or firewall software.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Install or repair network cables, including fiber optic cables.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Analyze and report computer network security breaches or attempted breaches.
  • Back up network data.
  • Create or revise user instructions, procedures, or manuals.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Document help desk requests and resolutions.
  • Maintain logs of network activity.
  • Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
  • Provide telephone support related to networking or connectivity issues.
  • Research hardware or software products to meet technical networking or security needs.
  • Run monthly network reports.
  • Test repaired items to ensure proper operation.
  • Train users in procedures related to network applications software or related systems.